Frequently Asked Questions

Kugha International (Pvt) Ltd is the parent company of Rotravel, offering luxury travel services and volunteer opportunities in Sri Lanka. We operate two main divisions: Hearts Abroad for luxury tourism, and Rotravel Volunteers for ethical volunteer programs.

We are based in Sri Lanka and operate across the island, partnering with trusted local providers and communities.

Yes, we are a legally registered private limited with all required licenses to operate in both the travel and volunteer sectors.

We specialize in tailor-made luxury travel experiences including high-end accommodations, private tours, cultural immersions, and access to Sri Lanka's most exclusive destinations.

Absolutely. Every itinerary is curated based on your personal tastes, needs, and travel goals.

Our guides speak English fluently, and other languages can be arranged upon request (such as French, German, Chinese, etc.).

Safety is our top priority. We partner only with licensed providers, use high-standard transportation, and ensure 24/7 assistance throughout your journey.

Our programs are designed mainly for international students and youth (ages 18—30), but we welcome anyone with a passion to serve and learn.

Volunteer placements typically range from 2 weeks to 3 months. Long-term programs are available upon request.

Yes, all volunteer packages include safe and comfortable accommodation, either with host families or in volunteer residences.

No prior experience is needed. We provide orientation and ongoing support to ensure you make a meaningful contribution.

We work only with community-requested projects, avoid volunteer tourism exploitation, and prioritize cultural sensitivity, long-term partnerships, and local empowerment.

You can fill out the inquiry form on our website or contact us via WhatsApp or email. A team member will guide you through the process.

We accept bank transfers, credit/debit cards, and international payments through trusted gateways.

Details vary depending on the program/package. We maintain transparent terms, which will be shared during the booking process.